Help centre
Frequently asked questions
Clear answers about products, orders, delivery and getting support.
What does AstroJi sell?
AstroJi offers spiritual and wellness products, including Rudraksha, bracelets, gemstones, crystals, Yantras, and related items. Availability can change, so check the individual product page before ordering.
How do I choose a product?
Start with the product facts, materials, dimensions, included items, price, and care guidance. If you want a personalised astrological consultation, use the consultations page; a product page should not be treated as personal medical, financial, or legal advice.
How can I check product information before ordering?
Review the product page, images, price, shipping information, and policy pages. Contact support before checkout if any product detail or documentation is unclear.
Where can I find shipping and return information?
Read the Shipping Policy and Refund Policy before ordering. These pages explain the current terms and the support route for questions.
Can I track an order?
Yes. Use the Track Order option after you receive the relevant order or shipment details.
Do spiritual products guarantee an outcome?
No. Spiritual practices are personal and products should not be presented as guaranteed solutions for health, finances, relationships, legal matters, or mental wellbeing.
How should I care for a bracelet or Rudraksha item?
Use the product-specific instructions where provided. In general, keep items clean and dry, avoid harsh chemicals and unnecessary pulling, and contact support before using a cleaning method you are unsure about.
How can I contact AstroJi?
Use the Contact Us page for pre-purchase questions, order help, or clarification about a product or policy.